There are many successful businesses that forget that providing great customer service is important. If you provide better service for your customers, they’ll be more inclined to come to you the next time they need something instead of going to your competition.
In fact, researchers have found that 30% of leaders that get into those positions are due to genetic factors. But there’s plenty of research to show that none of these things matter when it comes to being an effective leader.
Jump up ^ Zaccaro, S. J.; & Banks, D. J. (2001). “Leadership, vision, and organizational effectiveness”. In S. J. Zaccaro and R. J. Klimoski (Editors), The Nature of Organizational Leadership: Understanding the Performance Imperatives Confronting Today’s Leaders. San Francisco: Jossey-Bass.
Have fair assessments. Whether you’re giving a quiz or a final exam, it’s important to make sure the assignment is fair and useful for your students. They will be better students after all of your hard work, and will thank you for being an understanding teacher and classroom leader.
I wasn’t too bad at firing people when they were negligent, and I mostly handled them well. In most cases, I went through all the proper steps to build consensus first with HR, create a paper trail to show how I had tried to work through the issues with the employee, and address problems head-on. Yet, I can recall a few instances when I should have moved even faster on the dismissal. Why? Because those troublemakers were bringing down the team as a whole. As a leader, I should have protected my employees more.
Jump up ^ Baumeister, R. F.; Senders, P. S.; Chesner, S. C.; Tice, D. M. (1988). “Who’s in charge here? Group leaders do lend help in emergencies”. Personality and Social Psychology Bulletin. 14: 17–22. doi:10.1177/0146167288141002.
Individuals who take on leadership roles in turbulent situations, such as groups facing a threat or ones in which status is determined by intense competition among rivals within the group, tend to be narcissistic: arrogant, self-absorbed, hostile, and very self-confident.
Successful people know this. They invest an immense amount of time on a daily basis to develop a growth mindset, acquire new knowledge, learn new skills and change their perception so that it can benefit their lives.
The other wants to make money because it allows them to make more things. They want to improve their product. They want to extend their line. They want to write another book, record another song, produce another movie. They love what they make and they see making money as a way to do even more of what they love. They dream of building a company that makes the best things possible…and making money is the way to fuel that dream and build that company they love.
Start Today: Get the start dates from HR for your team if you don’t have them. Remember their work anniversaries so you can start recognizing them and get in front of potential retention problems. These two posts can help you get started:
And as good business leadership is critical to business success, your efforts to improve your leadership skills will be amply rewarded. By working on these five keys to business leadership, you can be the leader your small business needs.
Strategize. A mentor will probably have more vision than you because s/he’s been in the game longer, with more successes and failures. You can draw on their legacy of experience to strategize about the future.
A company has to make money to stay in business. That means bringing money in the door, and it means spending less than you bring in. Depending on your function in the organization, you may have more influence on one area or the other, but you need to understand both. You can help your company, your employees, and yourself be getting better at managing the company’s money.
My mentors have helped me make (and save) millions of dollars over the years. But they’ve also taught me more about success — and what it looks like — than I could have ever figured out on my own. I can’t put a price on that.
Jack Welch, former CEO of General Electric, is a successful example of a pace-setter. Welch despised micro-managing and thought leaders needed to focus more on setting examples and deadlines. That’s the essence of a pace-setting leader.
In the autocratic/paternalistic strain of thought, traditionalists recall the role of leadership of the Roman pater familias. Feminist thinking, on the other may object to such models as patriarchal and posit against them emotionally attuned, responsive, and consensual empathetic guidance, which is sometimes associated with matriarchies.
But leadership really isn’t about a particular position or a person’s seniority. Just because someone has worked for many years doesn’t mean he has gained the qualities and skills to lead a team. Getting promoted to a managerial position doesn’t automatically turn you into a leader. CEOs and other high-ranking officials don’t always have great leadership skills, either. Read more to find out Why Top Performers Have Nothing to Do With Their Ages
Instead of blindly continuing his vision for the company, Hastings reconsidered. He apologized for his actions, redoubled his efforts to focus on content, and temporarily shelved Qwikster. Hastings let the numbers — and the people — tell him what to do.